Contact us
PLEASE NOTE: ONCE YOUR ORDER LEAVES OUR FACILITY YOU WILL NEED TO CONTACT DHL REGARDING YOUR DELIVERY.
Once an order is placed, and your order number is confirmed (you will get an email ) the delivery details cannot be changed. please make sure your address is correct when checking out.
We cannot refund orders, once placed without a valid reason (eg, parcel lost in transit).
For online order queries please visit our help pages at the footer of our web page. Delivery times and info Is available there. The Customer Experience Agents on the email address media@thesavanna.co.uk can assist for all other queries. DHL site can be used to track your order and you can contact DHL to make changes to your delivery once its shipped out from our warehouse.
The stores unfortunately cannot help with any information on your order as they do not have access to the systems. Your email will be replied to with in 24 working hours.
Store Queries:
For queries in the stores feel free to contact our main number 0208 549 6000 and follow the voice prompts.
Please get in touch with any comments. We are available to take any queries, email us at media@thesavanna.co.uk
WEB STORE: Monday - Friday: 8am - 4pm. Bank Holidays: 8am - 4pm
media@thesavanna.co.uk
TEL: 0208 549 6000
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Kings Cross Station, unit 2 TFL underground: Monday - Friday 8am - 8pm. Saturday & Sunday: 9am - 6pm
TEL: 0208 549 6000
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Kings Cross Cart: Monday - Friday 10am - 7pm. Saturday & Sunday: CLOSED.
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Canary Wharf Station: Monday - Friday 8am - 8pm. Saturday & Sunday: 9am - 6pm
Canary Wharf Underground Station, London, E14 5AJ
TEL: 0208 549 6000
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Liverpool Street Station Store: Monday to Friday: 8am - 8pm. Saturday 10am - 4pm. Sunday: Closed.
Broadgate Link, main concourse Liverpool Street Station. (opposite boots)
TEL: 0208 549 6000
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Kingston Station, Shop 2: Sunday & Monday: Closed. Tuesday to Friday 10am - 7pm. Saturday 9am - 6pm.
TEL: 0208 549 6000
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Raynes Park Store, Approach road: Monday - Saturday: 10:00 - 20:00. Sunday: 11:00 - 17:00.
TEL: 0208 549 6000
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Wimbledon Station Store, Main concourse at platform 8/9: Monday - Friday: 8am - 8pm. Saturday & Sunday: 9am - 6pm.
TEL: 0208 549 6000
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London Bridge Store, ST Thomas street, opposite Vinegar Yard: Monday - Friday: 8am - 8pm, Saturday & Sunday: 9am - 6pm.
TEL: 0208 549 6000
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London Bridge Cart: Monday - Friday: 8am - 8pm, Saturday & Sunday: 9am - 6pm.
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Victoria Station Store, Main Concourse opposite Boots and next M&S: Monday - Friday: 8am - 8pm. Saturday & Sunday: 9am - 6pm.
TEL: 0207 931 9314
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Paddington Station Store: Monday - Friday: 8am - 8pm. Saturday & Sunday: 9am - 6pm.
Bakerloo and district line, downstairs from The Lawn at Paddington station.
TEL: 0208 549 6000
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Paddington Station Cart: Monday to Friday: 10am - 7pm. Saturday & Sunday: Closed.
Find us at the Hammersmith & City underground Line at the entrance to Little Venice @ Paddington Station.
TEL: 0208 549 6000
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The Savanna is an independently run family business which started in Raynes Park back in 2002. Today we have a fully operational butchery in the heart of Wimbledon producing our award winning biltong and braai meat and have 8 retail outlets across premium London locations. We service over 12,000 customers a week and have an outstanding reputation for high quality fresh meat and biltong, and best in class for South African products.